| Objective To investigate the satisfaction state of hospitalized patients in public hospitals, and to analyze those factors affecting their satisfaction. Methods Using the method of randomly stratified sampling, twelve public hospitals of county level in the south, middle and north of Anhui province were randomly selected according to regional economic difference. And the satisfaction state of 696 inpatients in these 12 public hospitals were surveyed with a self-designed satisfaction questionnaire. Results The general satisfaction score of inpatients was (4.39±0.74), and the satisfaction scores of such dimensions as image of medical staffs, medical quality, medical service, medical procedure, medical facilities and medical expense were (4.54±0.65), (4.45±0.68), (4.43±0.71), (4.42±0.70), (4.13±0.85) and (4.12±0.85), respectively. The factors affecting satisfaction of inpatients included service attitude, medical procedure, image of medical staffs, medical quality, medical expense, medical department and monthly family income. Conclusion The overall satisfaction level of hospitalized patients is relatively high, but their levels of satisfaction in medical facilities and medical expense are still low. The public hospitals of county level should formulate corresponding measures focusing on service attitude, medical procedure, image of medical staffs and so on, and provide better medical service for the patients to improve their satisfaction levels. |
